Support Center

Instructions

Have a question about how FreeConferenceCall.com live conferencing facility works while you are dialed in? Below are instructions to help you get started. If you have any questions, please contact us.


Support Documents


Instructions

To set up a conference call, provide participants with the date and time for your call, Dial-in Number and Access Code. At the scheduled time, all callers dial their local Dial-in Number and enter the Access Code followed by the pound/hash key(#).

Host: When prompted, enter the assigned Access Code, followed by the # key. To have host permissions, enter the PIN when prompted followed by the # key.

Participant: When prompted, enter the assigned Access Code, followed by the # key.
Once connected to the free conference call, every caller will be able to talk. Every caller will also have access to the touch tone commands listed below.

Recording Instructions

During the free conference call, the host can start recording at any time by pressing *9. All attendees will be notified that the recording option has been started. To stop and save the recording, the host will press *9 again.

Playback Instructions

To listen to the recorded conference, the host must provide attendees with the Playback Number and Access Code. Please note, that the Playback Number is different from the conference Dial-in number. When users call into the recording Playback Number, they will be prompted to enter the Access Code and then enter the reference number for a specific recording. The reference number of each recording is provided on your Call Detail Report after the conference call is complete and on your recordings page in your account. Once confirmed, the system will play back the recorded conference. During playback, the user can scroll forward or backwards through the recorded conference. You will find the playback features below.

Conference Keywords℠ Instructions

  1. Login to your account at www.freeconferencecall.com.
  2. From the navigation bar, click Profile and select Settings. On the next page click on the Keywords℠ checkbox to enable the service.
  3. Click Save when finished.
  4. From then on, all of your recorded conference calls will be transcribed.
  5. To view your transcribed conference calls, go to your Recordings page.
  6. From the Recordings page, select a recording.
  7. On the next page, you can playback the recording, search for keywords, view list of transcribed keywords, listen to when those keywords where spoken during the recording, order a written transcription and view recorded file details.
  8. If at any point you would like to turn the Keywords℠ service off, simply uncheck the box for Keywords℠ on your Settings page.
  9. Click Save when finished.

International Instructions

To host an international conference call, provide participants with their in-country Dial-in Number found under your Account Information along with your Access Code.


Custom Hold

After subscribing to the Custom Hold Music feature from the AppStore you can locate the Custom Hold Music app on the My Apps section of the Account Information page. After selecting the app you have the choice of using the Default music or uploading custom music. To upload custom music choose a file from your computer and double click or select Open to upload. A progress bar will be displayed as your file is being uploaded. To upload a different file, simply repeat these steps. The supported file formats are: .mp3 & .wav


Custom Greeting

After subscribing to the Custom Greeting feature from the AppStore you can locate the Custom Greeting app on the My Apps section of the Account Information page. After selecting the app you have the choice of using the Default greeting or uploading a custom audio file. To upload a custom greeting choose a file from your computer and double click or select Open to upload. A progress bar will be displayed as your file is being uploaded. To upload a different file, simply repeat these steps. The supported file formats are: .mp3 & .wav


One Number

Once you have purchased One Number, enter the host phone number and turn on text notifications. To begin conferencing, all callers dial One Number to instantly connect. A text notification is sent to the host each time a participant calls. The host can then connect by clicking from the text.

Note: International users can find an in country dial-in number and access code listed in the invitation.


Features by Caller

To access the different Feature Keys when in a call, simply press the corresponding keys below - it is required that a caller enters a star (*) key before the desired feature key.

Participant Feature Keys
*
3
Breakout Rooms
*
4
Instructions - conference instructions
*
6
Mute/Unmute - caller controlled muting
Host Feature Keys
*
1
Manage Q&A session
*
2
Caller Count - plays the number of parties in the call
*
3
Breakout rooms
*
4
Instructions - conference instructions
*
5
Listen only modes - host controlled muting
*
6
Mute/Unmute - caller controlled muting
*
7
Secured/Unsecured - stops callers from entering
*
8
Tone controls
*
9
Record Conference
Playback Feature Keys
4
Rewind 1 minute
5
Pause/resume playback
6
Fast forward 1 minute
Touch Tone Command Explanations
Manage Q&A - *1 key (Host only)
The following commands are available in Q&A mode (press *1 before each command):
  • 1 to start Q&A session
  • 2 to move to the next questioner
  • 3 to end Q&A session
  • 4 to mute or unmute current questioner
  • 5 to clear Q&A queue
  • * to return to the conference
Participants must dial *6 to ask a question.

Caller count - *2 key (Host only)
Allows the host to get a count of how many callers are on the call.

Breakout Rooms - *3 key
Pressing *3 followed by the number of a sub-conference room from 1-9 or press * to return to the main conference. To return to the main conference room press *3* at any time.

Instructions - *4 key
Plays a menu of touch tone commands.

Listening modes - *5 key (Host only)
There are 3 different listening modes for the audience – the default mode is open conversation. Press *5 once to mute the audience, however, the audience can un-mute themselves by pressing *6 for questions, or to allow guest speakers the option to speak. Press *5 again to put the audience into mute mode without the capability of un-muting themselves. Press *5 one more time to return to open conversation mode.

Mute - *6 key
Press *6 to mute your line. Press *6 again to un-mute the line.

Security - *7 key (Host only)
Press *7 to secure the conference and block all other callers attempting to enter the conference. Press *7 again to re-open the conference to all callers.

Tone control - *8 key (Host only)
The default setting is Entry and Exit tones on. Press *8 once to set entry and exit tones off. Press *8 again to set entry tone off, exit tone on. Press *8 a third time to set entry tone on, exit tone off. Pressing *8 one more time to put the conference back in default mode with both entry and exit tones on.

Record Conference - *9 key (Host only)
Press *9 to start recording. An announcement will be made to the attendees that the conference is being recorded. To stop and save the recording, press *9 again.

Screen Sharing Instructions:

To begin Screen Sharing, provide participants with the date and time of the call, your Dial-in Number, Access Code, Online Meeting Link, and Online Meeting ID. These credentials can be located on the Account Information page after you log in.

Host: Launch the FreeConferenceCall.com Application from your desktop. Click to “Host” and log in with your e-mail address and password. On the Meeting Dashboard, click the Play icon to begin Screen Sharing. Select the items you would like to show on the pop-up and click “Start Sharing”. Screen Sharing is live when the Meeting Dashboard turns green. Your participants will have real-time access to viewing documents, slides, spreadsheets, and anything else you choose to share.

Participant: Open the invitation from the Host and click the Online Meeting Link. If you do not have the FreeConferenceCall.com Application, you will be connected through Spark. On the Spark pop-up, enter your name, e-mail address, and click “Join Now”. The Host’s screen will automatically appear in the browser. To join the Audio portion of your Online Meeting, call into the Dial-in Number and enter the Access Code followed by the pound sign (#), or click the Headset icon to connect through VoIP.

If you have the FreeConferenceCall.com Application installed, it will automatically launch when you click the Online Meeting Link. Click to “Join” and enter your name, e-mail address, and Online Meeting ID. The Host’s screen will appear on your screen automatically. On the Meeting Dashboard, click the Phone icon to connect to the Audio portion of your meeting. Choose to call into the Dial-in Number and enter the Access Code followed by the pound sign (#), or choose to call in through VoIP over your computer.

Note: If you do not see the Host’s screen, he or she may not have selected to start sharing yet. The screen will appear automatically once they begin the meeting.


Video Conferencing Instructions:

To begin your Video Conference, provide your participants with the date and time of your call, your Dial-in Number, Access Code, Online Meeting Link, and Online Meeting ID. These credentials can be located on the Account Info page when you log in.

Host: Launch the FreeConferenceCall.com application from your desktop. Click to “Host” and log in with your e-mail address and password. On the Meeting Dashboard, click the Camera icon to begin conferencing. Choose to dial in over the telephone with your Dial-In Number, Access Code, and Host PIN or connect through VoIP on your computer. Video Conferencing is live once the Camera icon turns green; you are then connected face-to-face with your participants.

Participant: Open the invitation from the Host, and click the Online Meeting Link. If you have our FreeConferenceCall.com application installed, it will automatically launch when you click the Online Meeting Link. Click to “Join” and enter your name, e-mail address, and Online Meeting ID. On the Meeting Dashboard, click the Camera icon to begin conferencing. Choose to dial in over the telephone with your Dial-in Number, Access Code, and Host PIN or connect through VoIP on your computer. Video Conferencing is live once the Camera icon turns green.

Note: If you do not have the FreeConferenceCall.com Application, go to www.freeconferencecall.com and click Get Desktop App at the bottom of the page to download or you will be prompted from the Spark window.