To access your account information, please locate the confirmation e-mail we sent when you signed up. To access your account on our website, click the Log In button in the top right corner and use your e-mail and password. If you do not have your password, click the “Forgot Your Password” link from the Log In page. On the next page, click “Get My Meeting Credentials”. Provide your e-mail address and click “Submit”. We will send you an e-mail with your password. If you have your Conference Number, Access Code/Meeting ID and PIN, click the “I Don't Have a Password” from the Log In page and fill out the provided fields to log in to your account.
After logging into your account, invite your attendees via e-mail, using the invite form. You may also use the FreeConferenceCall.com Google Calendar™ or Outlook® Plug-in. Notify participants of the date and time of your conference call and provide your Dial-In Number and Access Code. At the scheduled time, everyone calls the Dial-In Number and enters the Access Code followed by the pound (#) sign. If you are the host, you will be required to enter the Host PIN followed by the pound sign.
There are three options:
1. Record by phone
Dial in as the Host (after dialing the conference number, follow the Access Code with the star key (*) and enter Host PIN when prompted). To start recording, press *9 to initiate the recording and *9 to stop and save the recording.
2. Record using web controls
During a live conference call, log in to your account. Go to your Meeting Wall and select Web Controls, located at the bottom of the page. Turn the recording option “On”. To stop and save the recording, turn the recording option “Off”.
3. Record during a screen sharing meeting
During your screen sharing meeting, click on the ‘Record' icon located in the right hand side menu of your dashboard. This will start recording your screen sharing meeting and your conference call. To stop and save the recording, click on that icon again. If you do not have the application for screen sharing, download it now.
Note: To access your recordings, log in to your account, select ‘Profile' and go to the 'History & Recordings' tab. On the next page, you can playback, share, download, delete and lock any recordings. You and your participants can also use the playback number (listed on the Account Info. page) to call in and listen to recordings over the telephone.
FreeConferenceCall.com accounts are 100% free! Your free account includes the following features: unlimited HD audio conferencing with up to 1,000 attendees, online meetings with up to 25 attendees, international calling in more than 55 countries, in-call controls, recording and playback, radio streaming, detailed reporting, site customization, device compatibility, top-notch security, and more!
Note: Your phone carrier may apply normal long distance charges. We also have paid but optional premium features.
There is no catch! You have no advertisements, no quality issues, no hidden fees, no sales pitches, no contracts, no purchases required, no privacy problems, no limitations or restrictions, and no surprises!
Call Detail Reports are sent by email after every meeting takes place. The report includes attendee information such as the individual time spent on each call and other meeting details.
An anonymous caller ID displays on your Call Detail Reports when the calling party has blocked the telephone number they are calling from.
No! You can use your account as many times as you would like.
No reservations are needed! You can Host a conference call 24/7.
You may have a maximum of 1,000 attendees on a conference call unless you are using our Event services allowing you to have more attendees.
Each conference call can only be 6 hours long. However, you have an unlimited number of calls. Through our Event services you can have longer calls.
Often, this is caused by using or placing a mobile device to close to a computer or speakerphone. However, if you continue to experience static or echo on your conferencing line, please use the *5 key, to mute all callers. For participants that wish to speak have them press *6 to un-mute their line. Please refrain from using speakers, headsets, cordless phones, etc., if you encounter static or echo.
With our Online Meeting platform, you have the ability to share your screen and present documents, slides, spreadsheets, etc. with up to 25 attendees for free. If you require more than 25 attendees at your Online Meeting, you may purchase additional capacity for a small monthly fee.
With Online Meetings, you have the freedom to do more with your time! You have free unlimited HD audio and in-call controls, recording capabilities, streaming capabilities, site customization, and more! Collaborate with anyone, anywhere.
Unlike competitors, our Online Meetings work on all browsers, PCs, Macs, iOS and Android phones and tablets. Simply log in to your account at www.freeconferencecall.com or join a meeting from your designated Meeting Wall.
Yes. Attendees can be muted using the Web Controls panel located on your Meeting Wall or the Meeting Dashboard. Go to your Meeting Wall, expand the Web Controls tab, select a participant from the Attendee List and click “Mute”, located to the right. Go to the Meeting Dashboard, select name from the Attendee list, right click and select “Mute” from the drop down menu.
Unfortunately, video sharing is not supported at the moment.
Spark allows attendees to join meetings with their web browsers, instead of joining via the FreeConferenceCall.com desktop application. No download necessary.
Once the participant joins a meeting with Spark, they are able to change the size of the Viewer Window, and access audio dial-in information.
Attendees who join a meeting using Spark will not have access to remote control (keyboard and mouse), switch presenter or VoIP. In order to utilize these features, attendees must download the Desktop Application.
Yes. With Spark, attendees are able to send and receive chat messages.
Yes. The attendee list can be viewed in the toolbar.
No. If an attendee already has the FreeConferenceCall.com application installed, they will be automatically connected to the meeting with the FreeConferenceCall.com application. If they do not have the application installed, they will be joined automatically through Spark.
No. All modern browsers are supported.
Yes. Online Meetings with Spark is compatible with both Windows and Mac.
Yes. Online Meetings with Spark are compatible with all modern devices.
We don’t listen or record any customer calls without their permission.
You can view the list of conference call attendees under the Web Controls tab located at your Meeting Wall. You can also get a caller count by pressing *2. For online meetings, an attendee list is available by selecting the Attendee drop down on the Online Meeting Dashboard. Additionally, after the meeting, a Call Detail Report will be emailed to you providing a list of attendees and the length of time they were on the call.
Yes. Login to your account and change the password under the “Account Info” tab. You can change your password as frequently as you would like.
FreeConferenceCall.com is a global service that can be used in more than 55 countries. Callers may use any of our international Dial-in Numbers located under your account information page.Our list of countries with local Dial-in Numbers is growing all the time – if we don’t have your country today we are working hard to have it soon.
Every FreeConferenceCall.com account includes free international calling, but your phone carrier may apply long distance charges. There will be no bill or charges from FreeConferenceCall.com for this service.
To set up an international conference call, provide participants with their in-country Dial-In number and Meeting ID. Notify your participants of the date and time of your conference call. At the scheduled time, call your Dial-in Number and Meeting ID followed by the pound sign (#). To activate host controls, enter the Host Pin followed by the pound sign.
Yes, you can use the local Dial-in Number in that country. All Dial-in Numbers provided upon registration can be dialed from anywhere in the world except for Australia. Please note that the Meeting ID remains the same and connects all callers.
Yes, you can use a calling card to connect to a free conference call at favorable rates.
No, you must record every call manually following the directions above.
You have the following two options:
A reference number is used to identify each recording. They can be located on the “History and Recordings” tab and on the Call Detail Report sent after each call.
Recordings will be available for up to 6 months after the original recording date.
Yes, you can download any recording by accessing the “History and Recordings” tab found on your Meeting Wall.
You have a maximum of 1 GB per account. However, you can go to your AppStore to purchase extra recording storage at little cost.
Currently, we do not offer editing capabilities. However, we recommend using the editing program Audacity.
Yes! You can either copy the link found under the “History and Recordings” tab or download the file and email it to your attendees.
With conference Keywords, you can scan through your recordings by viewing a complete list of the key words spoken during your conference. For more information, visit our Blog.
The Keywords ℠ service is provided for free. However, there is a cost for a written transcription if you would like to purchase it. The cost for the transcription will be listed on the Keywords ℠ page for each recording.
Login to your account and click on the check box for Keywords ℠ from your Account Info page. Make sure to click the Save button when finished. After this point, all of your recorded conference calls will be transcribed.
Login to your account and uncheck the check box for Keywords ℠ from your Account Info page. Make sure to click the Save button when finished. After this point, all of your recorded conference calls will not be transcribed.
Broadcaster is a feature that allows you to play previously recorded conferences or uploaded HD audio files during a live meeting.
Go to the “Broadcaster” tab located at the bottom of your Meeting Wall and click “Upload.”
Yes, you may play recorded HD audio files and recorded screen sharing sessions during your meetings using the Broadcaster icon found at the bottom of your Meeting Wall.
You may broadcast any previously recorded conference calls and screen sharing sessions as well as any uploaded .WAV or MP3 HD audio files.
Note: Recorded screen sharing sessions from other conference providers are not supported.
No, the Broadcaster function is embedded on your Meeting Wall.
No, currently this service only supports the broadcasting of HD audio files and screen sharing sessions.
Go to your Meeting Wall and click on the Broadcaster icon found at the bottom of the page. Click the “Upload” icon on the pop-up window to upload high-quality audio recordings.
Note: Recorded screen sharing sessions from other conference providers are not supported.
Yes, to view the broadcasting of your screen sharing sessions open the Meeting Dashboard window and click “Play” from your Broadcaster window.
No, a live meeting is not required. To start a broadcast, click “Play” from the Broadcaster window and all invited participants will be able to see what is being broadcasted. To view what you are broadcasting, see question above.
Yes, both Mac and PC operating applications are supported with FreeConferenceCall.com.
This may be due to your firewall. Please contact your network administrator and allow firewall access to the following addresses: host: 22.214.171.124/23, 126.96.36.199/24, 188.8.131.52/23, ports UDP 6000-65534 and TCP 443, and TCP 5040-5060