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Support Center

Frequently Asked Questions



Top Three Questions Asked
How do I access my account information?

To access your account information, locate the confirmation email you received when you signed up. To access your account on the website, enter your email and password, then click Log In. If you do not have your password, click Forgot Password? from the Log In page. On the following step, provide your email address and click Submit. You will receive an email with your password.

How do I set up a conference call?

After logging in to your account, invite participants via email or use the invite form. You may also use the FreeConferenceCall.com for Google Calendar™ Extension or Outlook® Plug-in. Notify participants of the date and time of the conference call and provide the dial-in number and access code. At the scheduled time, everyone calls the dial-in number and enters the access code followed by pound (#). If you are the host, enter the host PIN followed by pound (#).

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Note: Add the Google Calendar™ Extension or download the Outlook® Plug-in to embed your conference call information in calendar invitations.

How do I record a conference call or online meeting?

There are three options:

1. Record by phone.

Dial in as the host (call your dial-in number and enter the access code followed by pound (#), then press star (*) and enter the host PIN when prompted). To start recording, press *9 and 1 to confirm. To stop and save the recording, press *9 again and 1 to confirm.

2. Record using Web Controls.

During a live conference call, log in to your account. Go to your Meeting Wall and click Web Controls at the top of the page. Click Record to start recording. Click Record again to stop and save the recording.

3. Record during an online meeting.

Launch the Desktop App and host an online meeting. Click Record on the Meeting Dashboard. Click Record again to stop.

Note: To access recordings, go to your Meeting Wall and click History & Recordings. On the next page, you can play, share, download, delete and lock any recordings. Use the playback number (listed on your Meeting Wall) to call in and listen to recordings over the telephone.


Account Information
Is this service really free?

Yes, the service is free. We don’t charge our customers. It’s not a free trial. There are no advertisements, no quality issues, no hidden fees, no sales pitches, no contracts, no purchases required, no privacy issues, no restrictions and no surprises.

Note: Phone carriers may apply standard charges.

Does this account expire?

No, your account will never expire. You can use the same account for an unlimited number of conferences.

What is a Call Detail Report?

Call Detail Reports are sent by email to the host after every meeting takes place. The report includes participant information such as time spent on each call and other meeting details.

What defines an "Anonymous" caller on the Call Detail Report?

An anonymous caller ID displays on Call Detail Reports when the telephone number of the caller has been blocked, either by choice or by phone carrier default.


HD Audio Conferencing
Is there a limit to how many times I can use the same account?

No. Use your account as many times as you would like.

Do I need to reserve a time for the conference call?

No reservations are needed. You can host a conference call 24/7.

How many participants can be in a single conference call?

A maximum of 1,000 callers can join a conference call. Our large meeting services allow up to 5,000 participants. For more information, contact the large meeting services team.

Is there a limit on the length of a conference call?

Each conference call can only be six hours long with an unlimited number of calls allowed.

How do I eliminate static or echo on my conference calls?

Static or echo on a conference call is caused by using or placing a mobile device too close to a computer or speakerphone. If you continue to experience static or echo on a conference line, press *5 to mute all participants. They can then press *6 to unmute their line. Discontinue using speakers, headsets, cordless phones, etc. if there is any experience with static or echo.


Online Meetings
What are online meetings?

Online meetings allow hosts or participants to share screens, documents, slides, spreadsheets, etc. or use video conferencing with a webcam to meet face-to-face.

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Why should I host online meetings?

Host online meetings to collaborate and increase productivity. Through the Meeting Dashboard, access call controls, see the list of participants on the call, show video and share computer screens, documents, web links or presentations.

How do I share my screen?

To share your screen:

  1. Launch the FreeConferenceCall.com desktop app.
  2. Click Host and log in with your email address and password.
  3. Click Play button on the Meeting Dashboard.
  4. Select the items to share.
  5. Click Start Sharing.

Note: If you do not have the FreeConferenceCall.com desktop app, download it now.

What devices are compatible with online meetings?

Online meetings work on PCs, Macs, iOS and Android phones and tablets. Note: VoIP and video are not supported through Web Viewer when using Internet Explorer or Safari.

For system requirements, see below.

How do I use remote desktop access?

To use remote desktop:

  1. Launch the FreeConferenceCall.com desktop application.
  2. Click Host and log in with your email address and password.
  3. Under Attendee List, hover over the participant’s name to grant remote control and click Down Arrow.
  4. Click Remote Control then, Allow keyboard and mouse. Choose Yes to confirm or No to cancel.
Can an online meeting participant be muted individually?

Yes. Participants can be muted using the Web Controls panel located on your Meeting Wall or the Meeting Dashboard. From the Meeting Wall, click Web Controls, select a participant from the Attendee List and click Mute. From the Meeting Dashboard, hover over the participant’s name on the Attendee List and select Mute.


Video Conferencing
How do I start a video conference?

To start a video conference:

  1. Launch the FreeConferenceCall.com desktop application.
  2. Click Host and log in with your email address and password.
  3. Click Camera on the Meeting Dashboard.
  4. Choose to dial in over the telephone or through VoIP on your computer.
  5. Video is live once the Camera turns green.

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Note: If you do not have the FreeConferenceCall.com desktop application, download it now.

How many video feeds are supported at one time?

FreeConferenceCall.com video conferencing supports up to five simultaneous video feeds. The primary video feed always displays the active speaker, and up to five feeds appear in the sidebar. Having a video feed displayed in the sidebar is initially first come, first served. As the conference progresses, the display is based on how often a given participant speaks.

How do I see who is attending my video conference?

On the Meeting Dashboard, click Attendee List to view all participants and see who is connected through audio, screen sharing and video.

How do I chat with participants?

On the Meeting Dashboard, click Chat to message the whole group or private message an individual participant.


Web Viewer
What is Web Viewer?

Web Viewer allows participants to join online meetings with their web browsers instead of joining via the FreeConferenceCall.com desktop application. No download is necessary.

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What features are available to participants with Web Viewer?

Participants can send and receive chat messages, view Attendee List and mute/unmute their own line.

What if my participants have the FreeConferenceCall.com desktop application downloaded?

If participants have the FreeConferenceCall.com desktop application installed, the system will automatically detect and launch the application.

Which browsers support online meetings?

Internet Explorer® 10 and up and Safari® 6.0 and up support screen sharing. Firefox® 15 and up and Chrome™ 16 and up support screen sharing, VoIP and video conferencing.

How do I join a video conference through my web browser?

When using Firefox® or Chrome™, click the camera that appears in the toolbar. A pop-up will appear requesting access to the camera and microphone. When you are the active speaker, your video is framed with a green outline.


Security
Are my calls kept private?

We don’t listen or record any customer calls without permission.

Does FreeConferenceCall.com sell sell user information?

No. We do not share customer data. For more information, review our Privacy Policy.

How can I tell who is on the call?

View the list of conference call participants on the Web Controls tab from your Meeting Wall or get a caller count by pressing *2. For online meetings, a participant list is available by selecting Attendee List on the Meeting Dashboard. Additionally, after the meeting, a Call Detail Report will be emailed to you providing a list of participants and the length of time they were on the call.

Can I change my password?

Yes. Log in to your account and change the password by clicking Edit next to your stored password.


International Conference Calling
Can international callers participate?

FreeConferenceCall.com is a global service that can be used around the world. For a list of international dial-in numbers, click View List on your Account Information page. We have in-country dial-in numbers in 62 countries and counting.

How do I set up an international conference call?

To set up an international conference call, provide participants with their in-country dial-In number and access code. For an online meeting, include the online meeting ID. Notify participants of the date and time of the conference call. At the scheduled time, call the dial-in number and enter the access code followed by hash (#). Hosts additionally enter the host PIN followed by hash (#).

If I am in a country that appears on my list of international dial-in numbers, can I use the in-country number?

Yes, you can use any in-country dial-in number. All dial-in numbers can be called from anywhere in the world.

Note: The access code remains the same and connects all callers.

Can I use a calling card to call the conference bridge?

Yes, you can use a calling card to connect to a free conference call.


Recording & Playback
Are all of my calls automatically recorded?

No, you must record every call manually following the instructions.

How do I access recordings?

Access recordings two ways:

  1. Log in to your account and go to your Meeting Wall. Click History & Recordings at the top of the page. You can download, share, delete or lock a recording.
  2. Call the playback number located on your Meeting Wall and enter the access code, followed by the reference number found on the Call Detail Report.

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What is a reference number?

A reference number is used to identify each recording. It can be located by accessing History & Recordings from your Meeting Wall and on the Call Detail Report sent after each call.

How long are recordings available?

As long as your account is active, recordings are stored until there is no more space available.You can choose to delete previous recordings or purchase more storage for a low monthly fee.

Can I download my recordings?

Yes, download any recording by accessing History & Recordings from your Meeting Wall.

What’s the storage capacity for my recordings?

There is a maximum storage space of 1GB per account. However, you can add more storage by going to AppStore on the Account Info page.

How do I edit recorded conference calls?

Currently, there are no editing capabilities. However, we recommend using the editing program Audacity.

Can I email recordings?

Yes. You can either copy the link found under the History & Recordings tab or download the file and email it.


Keywords℠
What are Keywords℠?

With Keywords, you can scan through your conference recordings by viewing a complete list of the key words spoken.

What are the costs involved in using Keywords℠?

The Keywords service is provided for free. However, there is a cost for a written transcription if you choose to purchase it. The cost for the transcription will be listed on the Keywords page for each recording.

How do I access Keywords℠ after my recorded conference?

Log in to your account and go to the History and Recordings tab under Profile. Click Keywords next to your recording and confirm to auto transcribe the call. After a few moments, the icon will bold and you can view the Keywords from your conference.


Broadcaster
What is broadcaster?

Broadcaster is a feature that allows you to play previously recorded conferences or uploaded HD audio files during a live meeting.

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How do I upload a recording to Broadcaster?

To upload a recording, click Broadcaster at the top of your Meeting Wall. Click Upload to upload audio recordings.

Can I broadcast recordings during my meeting?

Yes, you may play recorded HD audio files and recorded screen sharing sessions during meetings using Broadcaster.

What type of recordings can I broadcast during my meetings?

You may broadcast any previously recorded conference calls and screen sharing sessions as well as any uploaded .wav or .mp3 HD audio files.

Note: Recorded screen sharing sessions from other conference providers are not supported.

Do I need to download a program to broadcast my recordings?

No, Broadcaster is embedded on your Meeting Wall.

Can I broadcast videos?

No, currently this service **only** supports the broadcasting of HD audio files and screen sharing sessions.

How do I upload HD audio recordings to the Broadcaster?

Go to your Meeting Wall and click on the Broadcaster icon found at the bottom of the page. Click the “Upload” icon on the pop-up window to upload high-quality audio recordings.

Note: Recorded screen sharing sessions from other conference providers are not supported.

Can I view the broadcast of my recorded screen sharing session as a Host?

Yes, to view the broadcast of your screen sharing sessions, open the Meeting Wall and click Play from the Broadcaster tab.

Is a live meeting required to broadcast recorded screen sharing sessions?

No, you do not have to be on a live meeting. To start a broadcast, click Play from the Broadcaster tab and all invited participants will see what is broadcasted. To view what you are broadcasting, see the question above.


Integrations
What integrations does FreeConferenceCall.com support?

The following Integrations are available with every FreeConferenceCall.com account:


System Requirements
Which operating systems are supported with FreeConferenceCall.com?

Mac, Windows and Linux are all supported with FreeConferenceCall.com.

What are the operating system requirements for FreeConferenceCall.com?

Operating system requirements include:

  • OS: Windows® 7 and up/Mac® OSX 10.7 and up/Ubuntu® 14.04 and up
    Note for Linux®:
    • Preferred Windows Manager environment: Compiz
    • Desktop environment: Unity, Gnome
  • Bandwidth 100Kb/s (HD Audio), 400Kb/s (screen sharing), 500Kb/s (video)
  • Video camera supported by OS, integrated or external
  • Chrome™ 29 or newer, Firefox® 22 or newer, Safari® 6.0 or newer (Mac only), Internet Explorer® 10 or newer (Windows only) (Javascript)
Why am I having problems connecting to the screen sharing?

This may be due to your firewall. Please contact your network administrator and allow firewall access to the following addresses: host: 12.7.192.0/23, 67.55.209.0/24, 162.251.180.0/23, ports UDP 6000-65534 and TCP 443, and TCP 5040-5060.