Tips for a Successful Conference Call
The following is a list of possible quality issues that you may experience during a call. The tips below will help in your self-diagnosis of the issues prior to notifying Customer Service:
Low Audio
Problem: Participants experience low outgoing audio volume from one or more participants on the call requiring others to ask for them to speak up.
Tip: Ask the participant to speak up or speak directly into the microphone. Move microphone closer to the participant.
Popping and cracking on the line
Problem: Participant experiences popping and cracking on the line, sounds almost like a fireworks display heard from a distance.
Tip: Ask if anyone has any electronic devices near the phone. If they do, ask them to either turn the device off or move it farther away from the phone's receiver.
Echo
Problem: Participant experiences an echo, hearing his/her voice back immediately after speaking or, other participants hear an echo of the speaker's voice.
Tips:
- Ask if anyone is using a cell phone and, if so, ask that they mute their line. To mute one's line press *6, to un-mute press *6 again.
- Mute all callers by pressing *5. Have each participant un-mute their line one by one by pressing *6 to isolate the source of the echo.
- Ask if participants have more than one speaker phone in proximity; and, if so, eliminate one of the speaker phones or mute one of the lines.
- If a conference phone is being used in a conference room, ask the participant to pick up the handset.
Silence
Problem: Participant experiences silence from one or more participant(s) and are unable to hear the other conference participants.
Tip: Contact customer service at
(844) 844-1322.
Static
Problem: Participant experiences static, a sound similar to the interference heard when listening to an out-of-range radio station.
Tips:
- Ask if anyone has any electronic devices near the phone and note what those devices are. (Blackberry, newer cell phone technology, WIFI laptop cards, etc) If they do, ask them to either turn the device off or move it farther away from the phone's receiver.
- Ask if anyone is using a cell phone and, if so, ask that they mute their line.
Broken Speech
Problem: Participant experiences broken speech coming from other participants, leading to portions of a conversation inaudible whilst there is no change in volume.
Tip: If a single participant, ask what type of end device s/he is using. If everyone on call, contact customer service.
Hiss
Problem: Participant experiences hissing, a constant high-pitched noise.
Tip: Contact customer service.
Fade In/Out
Problem: Participant experiences fading in or fading out, causing a speaker's voice to trail off while speaking.
Tip: Ask for the device being used by the speaker and contact customer service.
Buzzing or Humming
Problem: Participant experiences buzzing or humming, a constant low-pitched.
Tip: Ask if anyone has any electronic devices near the speaker phone. If they do, ask them to either turn the device off or move it farther away from the phone's receiver.
