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Training Tips & Tricks

Managing Sound Quality

Want to ensure your meetings go off without a hitch? There are a few things to keep in mind, from best practices to navigating potential issues.

Let's start with best practices for conference call audio.

  1. Go to Web Controls on your Meeting Wall and click Preferences to manage conference settings. Depending on the size of your meeting, it could be helpful to make changes to entry/exit tones or caller announcements before the meeting begins.

  2. Make sure you can easily connect to the platform prior to the call and arrive on time (maybe even consider starting the call a little early).

  3. Use regular voice volume and allow people to tell you if they’re having a problem.

Sometimes audio issues impact the conference call experience. More than likely, the issue can be easily resolved. Try employing the tips on the chart below before reaching out to Customer Care.

Audio Issue Solution
Low audio volume Ask participant to speak up or speak directly into the microphone. Move a speakerphone closer to the participant.
Popping/cracking on the line Turn off or move electronic devices near the phone's receiver.
Echo Log in to your account, go to Meeting Wall and click Web Controls. You will be able to identify active speakers (those producing noise) and mute a participant individually. Or, ask anyone using a mobile device to mute by pressing *6. Unmute by pressing *6 again. Alternatively, the host can mute all participants by pressing *5.
Silence Contact Customer Care at (844) 844-1322.
Static Turn off or move electronic devices near the phone's receiver.
Broken speech Ask what type of device participant is using and contact Customer Care at (844) 844-1322.
Hiss Ask what type of device participant is using and contact Customer Care at (844) 844-1322.
Fade in/out Ask what type of device participant is using and contact Customer Care at (844) 844-1322.
Buzz/hum Turn off or move electronic devices near the phone's receiver.