2016 Gold Stevie Award in Customer Service Leader of Year

Nella Perez accepting the 2016 Gold Stevie Award in 2016


We are excited to share that Nella Marov, FreeConferenceCall.com Customer Care Manager, won the Gold Stevie® Award for Customer Service Leader of the Year at the tenth annual Stevie Awards for Sales & Customer Service.

Thousands of applicants from organizations of all sizes and in virtually every industry were evaluated in this year’s competition for the highly coveted award, which was presented to Marov during a gala banquet on Friday, March 4 at the Paris Hotel in Las Vegas. More than 500 executives from the U.S.A. and several other nations attended.

FreeConferenceCall.com Customer Care responds 24/7 to incoming calls, voicemails and emails. This commitment to each customer is a long-held tradition at the company, where Founder and CEO David Erickson answered every customer call himself for the first 918 days.

“What makes Nella’s performance stand out is her desire to help customers from around the world in-person, at all hours– whenever and wherever they need us,” said Bob Wise, President of FreeConferenceCall.com. “There is simply nothing she won’t do to ensure every customer has a truly great experience. No one is more deserving of this recognition.”

Other winners this year include: Delta Airlines, DHL Express and IBM.

“I am honored to be named ‘Customer Service Leader of Year’ because the award recognizes the significant accomplishments we’ve been able to achieve as a Customer Care team,” said Marov. “I share this with my dedicated co-workers, who ensure our company’s vision is met each day.”

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