How to Improve Audio Quality on a Conference Call

Man having a phone call in front of a laptop

With more people turning to conference calls to stay connected, audio quality is becoming increasingly more important. People depend on high quality conference calls for exchanging information accurately and staying engaged in their conversations.

There are a handful of things you can do to improve your audio quality and ensure you experience the best your conferencing service has to offer.

In this article, you’ll learn how to improve your audio quality on a conference call and get the most out of your communication service.

  1. Eliminate Background Noise

    When setting up for your conference, make sure you’re in a place where you can limit the amount of background noise. Coffee shops and college campuses won’t always be quiet, especially during peak hours, so opt for a private room or an isolated location.

    If you can’t find a quiet place to hold your conference, try using third-party noise-cancelling programs.

    Krisp is a computer and mobile software that can isolate the user’s voice and reduce the amount of incoming noise traffic that travels through the network so all you hear is crisp, clean audio without the distracting background sounds.

  2. Use a headset

    If you’re serious about ensuring the highest quality audio for you and your participants when you’re on a conference, you’ll want to invest in a powerful headset.

    The Jabra Evolve 80 is an excellent option for improving your call quality and getting the most out of your service provider. The Jabra Evolve 80 is a comfortable over-the-head corded headset that sports active and passive noise cancellation and a “Busy Light” that lets those around you know when you’re on a call. This headset is great for any office or noisy environment.

  3. Use video when possible

    Audio conferences are convenient and easy to organize. However, what you get from an audio conference is much different than with video calls.

    A video conference gives users a greater connection with their audience. With video, users can see the speaker and visually interpret tone and body language just by watching the other person talk. Video conference delivers another element of communication that can improve focus for participants and ensure a high-quality call. While this doesn’t directly improve quality, video makes it more likely that participants will be able to stay focused on the conversation and follow along visually.

  4. Make calls over PSTN instead of Wi-Fi

    Conference calls that rely on Wi-Fi can sometimes be unreliable. If your Wi-Fi is weak or you’re using public Wi-Fi, your conference can quickly turn into a frustrating troubleshooting session.

    Conferences that occur over reliable PSTN have greater connection when reception is available and will lead to less failed attempts. While Wi-Fi can offer some benefits, like having the option of connecting to conferences using VoIP, a call over PSTN avoids the issues related to poor Wi-Fi connection and makes for high-quality conferencing audio.

  5. Use the mute button when you’re not talking

    Many times, people that are disruptive don’t know they’re being disruptive. A person could be tapping his or her fingers on the desk, clicking a pen or otherwise making noises as a habit and fail to realize what they’re doing is distracting the other guests.

    You’ll want to exercise the mute button whenever possible. With fewer microphones active, there’s less likelihood that unnecessary background noises will be picked up by inactive speakers.

    Whenever you’re not the active speaker, make sure your mute button is on and you’re not making any disruptive noise while on the conference call.

  6. Choose the right conferencing provider

    Not every conferencing provider sits on a reliable network. The best networks can support a large number of users without issues related to bandwidth or sound quality. is one of the largest networks in the world, supporting millions of users around the globe and supplying high-quality audio and video conferencing. Other options like Zoom and Google are also other excellent option for high-quality conference calling.

    If you want to get better audio quality on your conference calls, you’ll want to follow these six tips. After you’ve gone through this list and implemented even a few of these options, your call quality on conferences will improve and your participants will definitely be grateful for it.

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