Skip to main content

Training Tips & Tricks

FreeConferenceCall to SimpleVoiceBox/SimpleVoiceCenter Recorded Session

To record your conference call you must be logged on as the host. This means that you enter a * key after the access code when you call into your conference. When you are ready to start recording you must hit *9 and then you will be prompted to enter your subscriber pin. The system will announce that you have started the recording.

You can stop and save the recording by pressing *9 a second time. The system will announce that recording has stopped.

Upon completion of your recorded conference call you may use your playback number that you can give to anyone that would like to listen to the recording again.

How to Archive the recorded conference call for future use.

Upon completion of the recorded conference you will be emailed a Call Detail Report (CDR) that listed all the callers in the conference. And it will provide a Download link that will let you save the recording to your PC. Follow the link and you will see the recorded conference. Select it and hit save. Your system will prompt you as to where you want to save this file. It is important to remember where you decide to save the file. In Windows this will usually default to your Desktop or My Documents. Then hit save.

After you have downloaded your recording, you can either use SimpleVoiceBox or SimpleVoiceCenter to allow others to listen to the recording sessions with their phone or through an RSS link that could be posted to a website.

SimpleVoiceBox

You can use SimpleVoiceBox to replay your recorded conference calls. Here are the appropriate steps:

Login into your SimpleVoiceBox account. Go to www.simplevoicebox.com, hit the login button in the upper right corner, then enter your extension and password.

  1. Hit the messages button.
  2. Double click on the first message field labeled Greeting.
  3. Hit the Browse Button and locate the recorded session that you downloaded. Select it and hit the Save or Upload button.
  4. The system will let you know when this has finished the process.

Remember that the uploading process may take some time depending upon your internet connection and the size or length of the recorded session.

Now you can instruct your associates that they can listen to the recorded conference by calling into your SimpleVoiceBox account.

SimpleVoiceCenter

If you are using SimpleVoiceCenter here are the appropriate steps.

  1. Login to your SimpleVoiceCenter account. Go to www.simplevoicecenter.com, hit the login button in the upper right corner, then enter your Dial in number, access code and password.
  2. Hit the Voice Messages Box button.
  3. Select the appropriate Voice Box.
  4. Hit Voice Messages.
  5. If this is first time you have uploaded an outgoing message or greeting you will need to hit Add Greeting Link. Or
  6. Double click on the first message field labeled Greeting.
  7. Hit the Browse Button and locate the recorded session that you downloaded. Select it and hit the Save or Upload button.
  8. The system will let you know when this has finished the process.
  9. Upon completion you may need to update your main outgoing greeting to let your callers know which extension has the new audio file that you have added to your SimpleVoiceCenter.