Training Tips & Tricks

SimpleEvent training information via your telephone & web

Setting the Stage

SimpleEvent is our conference call service that will allow up to 96 participants that can be in a speaking mode and up to 1000 attendees that can listen to the presentation. It can be as simple as a single presenter speaking to 1000 plus listeners with no question and answer, or a discussion group of 96 participants with the ability to participate in a speaking mode and Attendees can listen in.

SimpleEvent has three types of participants; The Organizer, Panelists and Attendees. The Organizer is responsible for setting up the event and has the ability to manage the speaking modes during the event. A Panelist has the ability to listen and speak during the event. And Attendees are always in a listen only mode.

SimpleEvent will automatically generate a conference call number and access codes for each group of participants. The dial in numbers and access codes are what assures that you are all going to be at the right event. It is critical that the appropriate dial in numbers and the associated access codes are distributed before the Event.

For our free service all participants dial a toll-based number that SimpleEvent provides automatically. The number is toll-based and all the participants are charged their standard long- distance rate for calling this toll-based number, just as if they made a regular long-distance call.

We also offer a Paid Service where you will be provided with an 800 based dial in number and you will be billed for the minutes used during the event.

Using SimpleEvent Voice Conferencing Service: Scheduling your Event

SimpleEvent is a reservationless system. All that is required is for the Organizer to set up a date and time and then invite the participants to attend or listen in. Each type of participant will need the assigned dial in number and access code at the scheduled event time. Then, each participant must dial into the appropriate number and enter their access code followed by the # and they will be in the event.

Access codes are unique to each group, allowing for either speaking or listen-only modes. It is very important that the appropriate dial-in numbers and access codes are provided accurately.

Organizer Phone Numbers and Event Commands

The organizer phone number and access code is used to start a conference call and allows access to conference call control features. When initially calling in the Organizer is entered into a sub-conference call with other Organizers and Panelists.

The organizer phone number and access code should be kept private.

Organizer Key Commands

Command	Feature	Details
*1	Start	Starts the conference call. (This allows for attendees to listen in)
*2	Count	Provides the number of Panelists and Organizers currently on the call.
*3	Exit	Exits the organizer from the conference call.
*4	Menu	Provides a menu of available conference commands.
*5	Audience (speaking mode only)  Mute/ Unmute	Organizers / Panelists and Attendees using the Panelists access code.  By default will be in an open conversations mode.  The Organizer can activate three speaking mode options by pressing *5. - Mute speaking mode audience - the audience can un-mute themselves. - Mute speaking mode audience - the audience cannot un-mute themselves. -Open conversation mode.
*6	Organizer Mute/ Unmute	Mutes the organizer's line.  Pressing *6 again will un-mute the line.
*7	Secure/ Unsecure	Secures the conference by blocking all other callers from entering.  Pressing *7 again will open the conference again to callers.
*8	Tone Controls	Sets entry and exit boxes tones.  This is a toggle key.  By default, entry and exit tones are off. - Entry tone off and exit tone on. - Entry tone on and exit tone off - Entry and exit tones on. - Entry tone off and exit tone on. - Entry and exit tones off.

Panelist Phone Numbers and Key Commands

Command	Feature	Details
*6	Mute/ Unmute	Mutes the participant's line.  Pressing *6 again will un-mute the line.

The panelist phone number and access code can be provided to anyone, including attendees, who may need to join the conference call in a speaking mode. The system will support up to 96 total participants in a speaking mode.

Attendee Phone Number and Access Code

The attendee phone number and access code joins attendees to the conference call in listen-only mode. Attendees cannot be un-muted and will always be in a non-speaking mode.

Toll-Free and International Numbers

You can obtain a toll- free or international-access conference call number.

Starting the Event

At the specified time, dial the conference call number. When prompted, enter the
access code followed by the # key.

At the start of an event the organizer and panelists are automatically entered into a sub-conference with all the other organizers and panelists. To start the event for all the participants, including the attendees, an ORGANIZER must press *1.

Panelists initially joining the conference call are always in full conversation mode. This allows for the organizers and panelists to interact prior to starting the conference.

Attendees joining the conference are always in a listen-only mode and are placed on hold until the Organizer starts the conference.

Tips for Success

• The Organizers and Panelists should arrive a few minutes early to make sure that everyone is ready to go. They initially join the conference in the sub-conference mode and stay in this mode until the Organizer starts the conference. (The organizer will press *1 for attendees to listen in)
• Emphasize to all the participants to arrive on time.
• Provide an agenda at the start of the Event including estimated duration.
• Organizer should determine when and how to ask questions during the SimpleEvent.
• Avoid using cellular and cordless phones because of static and use the phone handset or a headset
  instead of speakerphones because of background noise, tunnel effect and sentence clipping.
• Turn off your call waiting. The beep of a new call on another line is heard by everyone on the teleconference.

After the Conference

The organizer will receive an email with the detailed information about the event. This is referred to as a call detail report and it will list all the participants, how long they were on the call, etc.

Other Elements

Adding Additional Events

You must use the web interface to add new events. To access your account you need to enter your email address and password from the login button on the main page.

Note, if you have forgotten your password, you can request it be sent to you at this page.

Then select the Events button and Add Event button.

Enter the new event information


This will provide you with a new set of dial numbers and access codes. Make sure that you keep your event information accurate. This will assure the all participants are at the appropriate event.


The organizer would then be responsible to send out the appropriate dial in numbers and passcodes to all the participants.

Viewing Statements

You can view the statements for each event from your online account. First select the Event and then the Statements button. To view the report hit the View button.