Training Tips & Tricks

Tips for a Successful Conference Call

The following is a list of possible quality issues that you may experience during a call.  The tips below will help in your self-diagnosis of the issues prior to notifying Customer Service:

  • Low audio volume from one or more participants on the call requiring others to ask for them to speak up.

    Tip: Ask the participant to speak up or speak directly into the microphone.  Move microphone closer to the participant.

  • Popping and cracking in the line - sounds almost like a fireworks display heard from a distance.

    Tip: Ask if anyone has any electronic devices near the phone and note what those devices are.  (Blackberry, newer cell phone technology, WIFI laptop cards, etc)  If they do, ask them to either turn the device off or move it farther away from the phone’s receiver.

  • Echo - a participant hears his/her voice back immediately after speaking or other participants hear an echo of the speaker’s voice

    Tip: Ask if anyone is using a cell phone and, if so, ask that they mute their line.  To mute ones line press *6, to un-mute press *6 again.

    Tip: Mute all callers by pressing *5.  Have each participant un-mute their line one by one by pressing *6 to isolate the source of the echo.

    Tip: Ask if participants have more than one speaker phone in close proximity and, if so, eliminate one of the speaker phones or mute one of the lines.

    Tip: If a conference phone is being used in a conference room, ask the participant to pick up the handset.

  • Silence - one or more participant(s) is (are) unable to hear the other conference participants.

    Tip:  Contact customer service at (844) 844-1322 .

  • Static - sound like the interference heard when listening to an out-of-range radio station.

    Tip: Ask if anyone has any electronic devices near the phone and note what those devices are.  (Blackberry, newer cell phone technology, WIFI laptop cards, etc)  If they do, ask them to either turn the device off or move it farther away from the phone’s receiver.

    Tip: Ask if anyone is using a cell phone and, if so, ask that they mute their line.

  • Broken speech - portions of a participant’s speech are inaudible but there is no change in volume

    Tip: If a single participant, ask what type of end device s/he is using.  If everyone on call, contact customer service.

  • Hiss - a constant high-pitched noise is heard on the line.

    Tip: Contact customer service.

  • Fade in/out - a speaker’s voice trails off while speaking. 

    Tip: Ask for the device being used by the speaker and contact customer service.

  • Buzz/Hum - a constant low-pitched noise is heard on the line.

    Tip: Ask if anyone has any electronic devices near the speaker phone and note what those devices are.  (Blackberry, newer cell phone technology, WIFI laptop cards, etc)  If they do, ask them to either turn the device off or move it farther away from the phone’s receiver.