FreeConferenceCall.com, the most recognized conferencing brand in the world, captures 2016 Gold Stevie Award in Customer Service Leader of Year category.
Long Beach, Calif. – March 7, 2016 – Nella Marov, FreeConferenceCall.com Customer Care Manager, won the Gold Stevie® Award for Customer Service Leader of the Year at the tenth annual Stevie Awards for Sales & Customer Service.
Thousands of applicants from organizations of all sizes and in virtually every industry were evaluated in this year’s competition for the highly coveted award, which was presented to Marov during a gala banquet on Friday, March 4 at the Paris Hotel in Las Vegas. More than 500 executives from the U.S.A. and several other nations attended.
FreeConferenceCall.com Customer Care is tasked with answering incoming calls, responding to voicemails, emails and any trouble tickets. This commitment to each customer is a long-held tradition at the company, where Founder and CEO David Erickson answered every customer call himself for the first 918 days.
“The most special aspect of Nella’s performance is her desire to help customers from around the world in-person, at all hours– whenever and wherever they need us,” said Bob Wise, President of FreeConferenceCall.com. “There is simply nothing she won’t do to ensure every customer has a truly great experience. No one is more deserving of this recognition.”
Finalists were determined by the average scores of more than 100 professionals worldwide, acting as preliminary judges. Entries were considered in 59 categories for customer service and contact center achievements. Other winners this year includes: Delta Airlines, DHL Express and IBM.
“Entries to the Stevie Awards for Sales & Customer Service continue to grow every year, further validating the essential roles that business development, customer service, and sales play in business success,” said Michael Gallagher, president and founder of the Stevie Awards.
“I am honored to be named ‘Customer Service Leader of Year’ because it recognizes the significant accomplishments we’ve been able to achieve as a Customer Care team,” said Marov. “I share this award with my dedicated co-workers, who ensure our company’s vision is met each day.”
FreeConferenceCall.com is recognized as a top conferencing and collaboration provider around the world, boasting more than 800,000 business customers, worldwide, including users from many Fortune 500 companies. Service offerings around the globe with unlimited use include: high-quality free HD audio conferencing screen sharing, video conferencing, audio and visual recordings, customized greetings, security features, desktop scheduling and mobile applications. Mid-market and enterprise customers can take advantage of FreeConferenceCall.com For Business: high-quality, reliable and secure conferencing and collaboration services complemented by 24/7 customer support, enterprise account management teams, consolidated billing, customized user analytic reports, employee rollout and training and white-label services.
FreeConferenceCall.com was founded by David Erickson in 2001 and is based in Long Beach, California.
About The Stevie Awards
The Stevie Awards are conferred in six programs: The American Business Awards, the German Stevie Awards, The International Business Awards, the Stevie Awards for Women in Business, the Stevie Awards for Sales & Customer Service, and the Asia-Pacific Stevie Awards. A seventh program, the Stevie Awards for Great Employers, will debut in April 2016. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at https://www.StevieAwards.com, and follow the Stevie Awards on Twitter @TheStevieAwards.