Support Center

Host Instructions

Have a question about how to host a FreeConferenceCall.com conference? Below are some answers and simple instructions to help you get started. If you have any additional questions, please contact us.


Audio Conferencing

A conference call is the easiest way to connect with a group.

How to Invite

There are a few ways to invite participants to a meeting.

Send an Invite

  1. Log in to your FreeConferenceCall.com account.
  2. Click Invite. Complete the meeting information and click Send Invites.

Send an Email

  1. Log in to your FreeConferenceCall.com account.
  2. Click Invite on the top navigation, then Invite by email to automatically insert your meeting information into a new email.
  3. Add participants to email recipients and send.

Send a Calendar Invite

  1. Download the Google Gadget™ or Outlook® Plug-in and follow the instructions.
  2. Create a new appointment for the date and time of your meeting.
  3. Click Add FreeConferenceCall.com to automatically insert your meeting information into the appointment.
  4. Invite participants.
  5. Click Send.

How to Host

To host an audio conference call:

  1. Dial the dial-in number.
  2. When prompted, enter the access code, followed by pound (#).
  3. Press star (*) to enter the host PIN, followed by pound (#).

Phone Keypad Commands

Host Keypad Commands

Control all aspects of the conference from the telephone with the following commands:

  • *
    1
    Manage Q&A
  • *
    2
    Caller Count
  • *
    3
    Breakout Rooms
  • *
    4
    Instructions
  • *
    5
    Mute
  • *
    6
    Self Mute
  • *
    7
    Conference Lock
  • *
    8
    Entry/Exit Tones
  • *
    9
    Record

*1 Manage Q&A – Enter the following commands after *1:

  • 1 Start Q&A session
  • 2 Move to the next questioner
  • 3 End Q&A session
  • 4 Mute or unmute current questioner
  • 5 Clear Q&A queue
  • * Return to the conference

Note: Participants must dial *6 and 1 to ask a question.

*2 Caller count - Hear a count of how many callers joined the conference.

*3 Breakout Rooms – Leave the main conference to join a sub-conference. Press *3 followed by the number of the sub-conference, from 1 to 9, or press *3* to return to the main conference room at any time.

*4 Instructions – Hear the list of available keypad commands.

*5 Mute – Control whether or not participants are heard in the conference.

  • Press *5 once to mute all participants. Participants can unmute themselves by pressing *6.
  • Press *5 again to mute all participants. Participants are NOT able to unmute themselves.
  • Press *5 again to return the conference to open conversation mode.

Note: By default, all lines are unmuted, allowing all participants to talk.

*6 Self Mute – Mute your individual line. Press *6 again to unmute the line.

*7 Conference Lock – Lock the conference and block all other participants from entering. Press *7 again to unlock the conference and allow participants to join.

*8 Entry/Exit tones – By default, the entry and exit tones are turned on.

  • Press *8 to turn off entry and exit tones.
  • Press *8 again to turn off entry tones and turn on exit tones.
  • Press *8 again to turn on entry tones and turn off exit tones.
  • Press *8 again to reset both entry and exit tones to the default.

Note: A prompt will explain the current settings each time the host dials *8.

*9 Record - Press *9, then 1 to confirm you want to start the conference recording. Press *9 again to stop recording and 1 to confirm.

Participant Keypad Commands

Control certain aspects of the conference from the telephone with the following commands:

  • *
    3
    Breakout rooms
  • *
    4
    Instructions
  • *
    6
    Self Mute

*3 Breakout Rooms – Leave the main conference to join a sub-conference. Press *3 followed by the number of the sub-conference, from 1 to 9, or press *3* to return to the main conference room at any time.

*4 Instructions – Hear the list of available keypad commands.

*6 Self Mute – Mute your individual line. Press *6 again to unmute the line.

Recording Instructions

During the free conference call, the host can start recording at any time by pressing *9 and 1 to confirm. Participants will be notified that the recording has been started. To stop recording, press *9 again and 1 to confirm. To access recordings, go to your Account Info page, click Profile then select History & Recordings.

Playback Instructions

There are two options for playing back a recorded conference.

  1. Provide participants with the playback number and access code. Note: The playback number is different from the conference dial-in number. When participants call into the recording playback number, they will be prompted to enter the access code and then enter the reference number for a specific recording. The reference number of each recording is provided on your Call Detail Report after the conference call is complete and on History & Recordings under Profile. Once confirmed, the system will play back the recorded conference. During playback, the user can scroll forward or backwards through the recorded conference using phone keypad commands.
  2. Access the recording from the History & Recordings page. The recording can be downloaded and shared or shared via a link that is pasted into an email, to social media or on a website.

    • 4
      Rewind one minute
    • 5
      Pause/Resume
    • 6
      Fast forward one minute

Online Meetings

Use online meetings to join a web conference to screen share and show video using a webcam.

Go to www.freeconferencecall.com and click Get Desktop App on the bottom of the page. Or, log in to your account, click Online Meetings then Host Meeting. The download will start automatically.

How to Host

To host an online meeting:

  1. Provide participants with the date and time of the meeting, including your dial-in number, access code, online meeting link and online meeting ID. These credentials can be located on the Account Info page after you log in.
  2. Launch the FreeConferenceCall.com desktop application from your desktop.
  3. Click Host and log in with your email address and password (first-time users).
  4. For the audio portion of the online meeting, call the dial-in number and enter the access code followed by hash (#) or click Headset to connect through VoIP.

How to screen share:

  1. Click Play on the Meeting Dashboard.
  2. Select the items you want to share.
  3. Click Start Sharing.

How to video conference:

  1. Click Camera on the Meeting Dashboard.
  2. Choose to dial in over the telephone or through VoIP on your computer.
  3. Video is live once the Camera turns green.

How to chat:

  1. Click Chat on the Meeting Dashboard.
  2. Send a message to the group or private message an individual participant.

How to record:

  1. Launch the desktop application and click Record. Or, click Host and then Record on the Meeting Dashboard. You can also use this feature to create a Studio presentation.
  2. Select recording options (audio, screen sharing, video) and Continue.
  3. To record audio, check the Audio box, click Continue, choose your audio preference and follow the instructions.
  4. To record screen sharing, check the Screen Sharing box, select items to share and click Start Sharing.
  5. To record the active speaker video feed, check the Video box and click Start Sharing.
  6. Recording will begin immediately. Note: Only one video feed will be recorded based on the active speaker.
  7. To stop recording, click Record. Note: When you exit the meeting and close the Meeting Dashboard, a pop-up window will appear with a link to your recording. Access the recording by clicking the link, copy the link to clipboard or go to History & Recordings from your Meeting Wall.

Premium Features

View features of your FreeConferenceCall.com account on the Account Info page. My Free Features displays free features included with every account. Premium Features displays additional features available for purchase with a valid credit card.

Toll-free Audio

This feature provides callers a toll-free dial-in number. The account holder is responsible for the low toll-free calling rates per caller per minute.

Once you have purchased toll-free audio from Premium Features, this will become the default dial-in number. To begin conferencing, participants call the toll-free dial-in number to connect, then enter the access code followed by pound (#).

Custom Hold Music

Upload the hold music of your choice for callers to listen to while they wait. To change the hold music from the default, scroll down and locate Custom Hold Music in Premium Features. Turn the ON/OFF switch to ON, click Upload, choose an audio file from your computer, then click Save at the bottom of the page. You can click Play to hear the file you uploaded. The service supports .mp3 and .wav file formats.

Custom Greeting

Upload or record a custom greeting that will play when callers join. To change the greeting, scroll down to the Custom Greeting block and click the radio button for Custom Greeting. Click Upload and choose an audio file from your computer. Click Save at the bottom of the page. Click Play to hear the file you uploaded.

If you need to make a file to upload, start a meeting using your dial-in number and create a short recording. Go to your Meeting Wall, click History & Recordings and download the file to your computer. The service supports .mp3 and .wav file formats.

One Number

This feature allows participants to connect without access codes. The host receives text notifications when the first participant calls in. The host is recognized when dialing in from a registered mobile number.

Once you have purchased One Number from Premium Features, enter the host phone number and turn on text notifications. To begin conferencing, all callers dial One Number to instantly connect. A text notification is sent to the host each time a participant calls. The host can then connect by clicking from the text.

To view more about the notification service, visit our One Number Support page or view our Terms of Service.

Note: International users can find a local in-country dial-in number and access code listed in the invitation.

Download Host Instructions