Skip to main content

Support Center

Participant Instructions

Have a question about how to host a conference? Below are some answers and simple instructions to help you get started. If you have any additional questions, please contact us.

Audio Conferencing

A conference call is the easiest way to connect with a group.

How to Join

To join an audio conference call:

  1. Dial the in-country dial-in number. A list of in-country dial-in numbers is available in the invitation from the host.
  2. When prompted, enter the host’s access code, followed by pound (#).

Phone Keypad Commands

Participant Keypad Commands

Control certain aspects of the conference from the telephone with the following commands:

  • *
    Breakout Rooms
  • *
  • *
    Self Mute

*3 Breakout Rooms – Leave the main conference to join a sub-conference. Press *3 followed by the number of the sub-conference, from 1 to 9, or press *3* to return to the main conference room at any time.

*4 Instructions – Hear the list of available keypad commands.

*6 Self Mute – Mute your individual line. Press *6 again to unmute the line.

Playback Instructions

There are two options for playing back a recorded conference.

  1. The host provides participants with the playback number, access code and reference number.

    Please note that the playback number is different from the conference dial-in number. Call into the recording playback number, then enter the access code and reference number for a specific recording when prompted. Once confirmed, the system will play back the recorded conference. During playback, scroll forward or backwards through the recorded conference using the following phone keypad commands:

    • 4
      Rewind one minute
    • 5
    • 6
      Fast forward one minute

  2. The host shares a link to the recording.

Online Meetings

Use online meetings to join a web conference to screen share and show video using a webcam.

How to Join

Join the online meeting by clicking the host’s online meeting link and connecting with the desktop application (recommended) or Web Viewer. Note: VoIP and video are not supported through Web Viewer when using Internet Explorer or Safari.

  1. Open the invitation from the host.
  2. Click the online meeting link.
  3. If you have the desktop application installed (recommended), it will automatically launch when you click the online meeting link. Click Join and enter your name, email address and the host’s online meeting ID. To join the audio portion of the online meeting, call the dial-in number and enter the access code followed by pound (#) or click Headset to connect through VoIP.
  4. If you do not have the desktop application, you will be connected through Web Viewer. On the Web Viewer pop-up window, enter your name and email address and click Join Now.

Note: If you do not see the host’s screen, the screen sharing session may not have started yet. The screen will appear automatically once it begins.

Note: If you do not have the desktop application, go to and click Get Desktop App at the bottom of the page to download or you will be prompted from the Web Viewer window.

Download Participant Instructions