Author Archives: haley

Tales From the Front Lines: Lessons from Your Trusted Customer Care Rep

Support concept crosswords

By Kelly Kincaid

This week I sat down with Nella Marov, the illustrious FreeConferenceCall.com Customer Care Manager. Part of the FreeConferenceCall.com family since 2012, Nella moved from the front lines to our management team after her first year. And as the most recent recipient of the Stevie Award for Customer Service Leader of the Year, I thought I’d try to suss out her secrets for success. Read More...

The Best of Both Worlds: High-Quality Service and Lower Costs

Headphones on microphone stand, professional studio

FreeConferenceCall.com President Bob Wise recently spoke with Don Witt at Telecom Reseller. In this podcast, Bob talks about how the company started as — and continues to be — a high-quality, reliable and free conferencing service for anyone who needs a way to connect with people all over the world.

FreeConferenceCall.com is proud to deliver a service that helps millions of people. Now, as Wise describes in the podcast, the FreeConferenceCall.com For Business™ serves businesses of all sizes through a unique model that allows organizations to significantly decrease their conferencing spend. Read More...

Deconstructing Telecom Trends for 2016: The Making or Breaking of Network Operators

Global business connection concept on financial graph, Elements of this image furnished by NASA

In the rapidly evolving telecommunications industry, it’s critical to deconstruct the jargon and get the meat off the bone in order to stay up with the latest trends. Otherwise, you’ll drown in acronym-laden forecasts. That’s why I’m biting off a chunk by focusing on three key trends that are dominating the industry: security, integration and partnerships.

Beefing Up Security Read More...

Award Season Is Upon Us

Rope barrier with red carpet and curtain

It’s that time of year: Awards Season. There’s the Grammys,® Golden Globes,® People’s Choice, the Oscars,® and countless others. It seems like every weekend there’s another awards show taking place.

While we don’t have an awards season in the tech industry, per se, we’re nonetheless humbled when our own team members are honored or recognized for their work. Read More...

🏈 Score Game Day Recipes Like A Champ: Super Bowl Party Recipe Hotline 🏈

MVP

No matter who you root for, everybody loves Super Bowl Sunday. It's a time for friends to gather, cheer on the teams, and of course, eat fantastic game-day food. No matter what your favorite fare – chili, finger foods, sandwiches – you'll find the best recipes on our Game Day Hotline. Start with scoring the best in dips – including super easy slow cooker versions – as well as our hearty chili, a favorite at football parties.

Meet one of our many fan pleasers: Yvette’s Buffalo Chicken Dip Read More...

5 Steps to Productivity in 2016 – and the Apps That Will Help You (Part 5)

blog5.2

To help you get 2016 off to a great start, we’ve posted ideas about ways to improve productivity. Each blog article has included apps you can use to better manage your time, take control of your mobile devices, declutter your inbox and desk and hold more efficient meetings. Our final tip is all about maintaining your work/life balance.

Productivity Tip #5. Take care of You, and the World Read More...