Overview

The recording feature built in to our conference calling service allows you to record your conference call. This feature is presently limited to saving a single recorded conference call. Therefore, when you want to record the next conference call the system will overwrite your existing recording.

Our SimpleVoiceCenter system will allow you to save as many as 15 different conference call recordings under a single account and at any time you or your audience could listen to these recordings at anytime. In addition, the listener could leave you a message, if you choose to use that feature.

When you have completed this process, any of your recorded conference calls will be available to your listeners 24/7. Just give them your dial in number, your access code and the voice box number for this recording.

Instructions

How to Post the recorded conference call to your SimpleVoiceCenter.

Upon completion of the recorded conference you will be emailed a Call Detail Report (CRD) that listed all the callers in the conference. It has a Conference Download link that will let you save the recording to your PC. This is near the bottom of the CDR under Quick Links.

Follow the link and you will see the recorded conference.

Select Download.

Select Save - Your system will prompt you as to where you want to save this file. It is important to remember where you decide to save the file. In Windows this will usually default to your Desktop or My Documents. Then hit save.

Now that it is saved you will now log into your SimpleVoiceCenter account to upload it to complete the process.

SimpleVoiceCenter – login and upload

If you are using SimpleVoiceCenter here are the appropriate steps.

1.Login into your SimpleVoiceCenter account. * Go to www.simplevoicecenter.com, hit the login button in the upper right corner, enter your Dial in number, access code and password and hit submit.

NOTE if you do not have a simplevoicecenter account, you can register for instant access to this account

2.Select the appropriate Voice Box by double clicking on it. If you have not created voice box for this recording, you can add a new one by hitting the Add VoiceBox link at the top of this grid.

3.Hit View Messages Button – lower right corner.

4.Then select Add Greeting. If you have already created or uploaded a greeting go to 5, otherwise, skip to 6. .

5.If you have an existing greeting, then you will double click on the first item in grid.

6.Hit the Browse Button and locate the recorded session that you downloaded. Select it and hit the UPLOAD button.

The system will let you know when this has finished the process. Please note the uploading process will vary depending upon the size of the recorded file and the uploading speed of our internet connection.

Upon completion you may need to update your main outgoing greeting to let your callers know which voice box has the new audio file that you have added to your Simple Voice Center.

To let your listeners hear this recording you would give them your dial in number, your access code and the voice box number for this recording.

Additional Tools

Creating a new audio file or Editing your Recorded Conference Call ding.

In order to do this you will need to have the following with your PC.

• A microphone
• Audio recording/editing application on your PC.

Many PC’s have some form or software that will allow you to record and edit audio files and all Mac’s have this application.

There are many vendors that offer these applications. To mentions a couple, Sound Forge or Audacity. And some may come packaged with a microphone and headset that can be purchased from most any computer store. Audacity of available for free on the web. You can find it at http://audacity.sourceforge.net. Although these applications have varying learning curve and abilities, they will not take a great amount of effort to get working.

The beauty of recording your own audio files with your PC is that all of these applications will allow you to do things like merging two files together, or cutting out a section of recording that does not fit or even putting in background music.

These can be very powerful tool when you want to take previously recorded conference calls to put together the perfect training session. It could be as simple as clipping off the chit chat that may have taken place during the start and end of a conference or as sophisticated as combining the best of several recorded conferences.

For a recorded conference call

After you have downloaded the conference call recording (listed above), you would then open this file using your editing application. You can easily highlight the area that you would like to keep, leaving off the chit chat that is usually recorded at the very beginning and very end. For more information about this please go to the Using Your PC for audio recording.

This application uses the same controls as Windows, where you would be doing a simple highlight, copy and then paste into a new file. Export that file as a WAV or MP3 and then upload that to the appropriate simple voice box or simple voice center voice box.