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Free Conference Call Instructions

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Have a question about how FreeConferenceCall works while you are dialed in? Below are the are the features and instructions to get your started. If you have a question about conference call services, please contact us and we will be happy to assist.
Instructions
When using your free conference call number you must notify your callers by giving them the date, time, dial-in number and access code. All parties will use the same dial-in number and enter the same access code, followed by the * or # key as specified below. Host: When prompted, enter the assigned access code, followed by the * key. Participant: When prompted, enter the assigned access code, followed by the # key. Once connected to the free conference call, every caller will be able to talk. Every caller will also have access to the touch tone commands listed below. Recording Instructions During the free conference call, the host can start recording at any time by pressing 9. The system disconnects him/her from the free conference call and prompts for the Subscriber PIN. If the Subscriber PIN is valid, the host is returned to the conference and all attendees are notified that the recording option has been started. To stop and save the recording, the host will press 9 again. Play Back Instructions To listen to the recorded conference, the host must provide attendees with the play back number and access code. Please note, that the playback number is different from the conference dial-in number. When users call into the recording playback number, they will be prompted to enter the access code and then enter the reference number for a specific recording. The reference number of each recording is provided on your Call Detail Report after the conference call is complete and on your recordings page in your account. Once confirmed, the system will play back the recorded conference. During play back, the user can scroll forward or backwards through the recorded conference. You will find the play back features below. Click here for further instructions on how to access recorded conferences on your playback number.

Features by Caller

To access the different Feature Keys when in a call, simply press the corresponding keys below - it is required that a caller enters a star (*) key before the desired feature key.

Participant Feature Keys

	Exit - exit the call
	Instructions - conference instructions
	Mute/Unmute - caller controlled muting

Host Feature Keys(Accessed by following the Access Code with a * instead of a #)

	Count - plays the number of parties in the call
	Exit - exit the conference call
	Instructions - conference instructions
	Listen only modes - host controlled muting
	Mute/Unmute - caller controlled muting
	Secured/Unsecured - stops callers from entering
	Tone controls
	Record Conference

Playback Feature Keys

	Rewind 30 seconds
	Fast forward 30 seconds
	Pause/resume playback

Touch Tone Command Explanations

Caller count - *2 key (Host only)
Allows the host to get a count of how many callers are on the call.

Exit conference - *3 key
Pressing *3 takes the individual user out of the conference call and back into the lobby.

Instructions - *4 key
Plays a menu of touch tone commands.

Listening modes - *5 key (Host only)
There are 3 different listening modes for the audience – the default mode is open conversation. Press *5 once to mute the audience, however, the audience can un-mute themselves by pressing *6 for questions, or to allow guest speakers the option to speak. Press *5 again to put the audience into mute mode without the capability of un-muting themselves. Press *5 one more time to return to open conversation mode.

Mute - *6 key
Press *6 to mute your line. Press *6 again to un-mute the line.

Security - *7 key (Host only)
Press *7 to secure the conference and block all other callers attempting to enter the conference. Press *7 again to re-open the conference to all callers.

Tone control - *8 key (Host only)
The default setting is Entry and Exit tones on. Press *8 once to set entry and exit tones off. Press *8 again to set entry tone off, exit tone on. Press *8 a third time to set entry tone on, exit tone off. Pressing *8 one more time to put the conference back in default mode with both entry and exit tones on.

Record Conference - *9 key (Host only)
Press *9 once and you will be prompted to enter the Subscriber PIN. When the Subscriber PIN is validated, an announcement is made to the attendees that the conference is being recorded. To stop and save the recording, the host will press *9 again.