Support
Have a question about how FreeConferenceCall live conferencing facility works while you are dialed in? Below are the instructions to get you started. If you have any questions please contact us and we will be happy to assist.
Instructions
When using your free conference call number you must notify your callers by giving them the date, time, dial-in number and access code.
Host: When prompted, enter the assigned access code, followed by the # key.
Participant: When prompted, enter the assigned access code, followed by the # key.
Once connected to the free conference call, every caller will be able to talk. Every caller will also have access to the touch tone commands listed below.
Recording Instructions
During the free live conference, the host can start recording at any time by pressing *9. A prompt will announce that recording has been activated. To stop and save the recording, the host will press *9 again and a prompt will announce that the recording has been stopped.
Play Back Instructions
To listen to the recorded conference, the host must provide attendees with the play back number and access code. Please note, that the playback number is different from the conference dial-in number. When users call into the recording playback number, they will be prompted to enter the access code and then enter the reference number for a specific recording. The reference number of each recording is provided on your Call Detail Report after the conference call is complete and on your recordings page in your account. Once confirmed, the system will play back the recorded conference. During play back, the user can scroll forward or backwards through the recorded conference. You will find the play back features below.
Click
here for further instructions on how to access recorded conferences on your
playback number.
Features by Caller
To access the different Feature Keys when in a call, simply press the corresponding keys below - it is required that a caller enters a star (*) key before the desired feature key.
Participant Feature Keys
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Exit - exit the call
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Instructions - conference instructions
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Mute/Unmute - caller controlled muting
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Function Host Keys
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Count - plays the number of parties in the call
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Exit - exit the conference call
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Instructions - conference instructions
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Listen only modes - host controlled muting
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Mute/Unmute - caller controlled muting
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Secured/Unsecured - stops callers from entering
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Tone Controls
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Record Conference
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Playback Feature Keys
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Rewind 30 seconds
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Fast forward 30 seconds
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Pause/resume playback
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Touch Tone Command Explanations
Caller count - *2 key (Host only)
Allows the host to get a count of how many callers are on the call.
Exit conference - *3 key
Press * 3 to exit the conference call
Instructions - *4 key
Plays a menu of touch tone commands.
Listening modes - *5 key (Host only)
There are 3 different listening modes for the audience – the default mode is open conversation. Press *5 once to mute the audience, however, the audience can un-mute themselves by pressing *6 for questions, or to allow guest speakers the option to speak. Press *5 again to put the audience into mute mode without the capability of un-muting themselves. Press *5 one more time to return to open conversation mode.
Mute - *6 key
Press *6 to mute your line. Press *6 again to un-mute the line.
Security - *7 key (Host only)
Press *7 to secure the conference and block all other callers attempting to enter the conference. Press *7 again to re-open the conference to all callers.
Tone control - *8 key (Host only)
The default setting is Entry and Exit tones on. Press *8 once to set entry and exit tones off. Press *8 again to set entry tone off, exit tone on. Press *8 a third time to set entry tone on, exit tone off. Pressing *8 one more time to put the conference back in default mode with both entry and exit tones on.
Record Conference - *9 key (Host only)
During the free live conference, the host can start recording at any time by pressing *9. A prompt will announce that recording has been activated. To stop and save the recording, the host will press *9 again and a prompt will announce that the recording has been stopped.