How do I get a FreeConferenceCall recording account?
Simply click on the "Get Free Service" button on the home page to sign up for a FreeConferenceCall® account for phone conferencing and you will be given a list of international dedicated phone numbers, access codes and complete instructions on how to utilize our services.

Can I sign up for multiple FreeConferenceCall accounts using the same email address?
Yes, you can create multiple accounts using the same email address. We just ask that you use them.

How do I setup a conference call?
Notify your participants of the date and time for your conference call. Provide them with the conference dial-in number and participant access code. At the scheduled time of the conference call, everyone dials in and once connected the conference call begins.

Do I need to reserve a time for the conference call?
No, there are no reservations required for this service. This conferencing service is available to you 24/7.

How long will my conference recording be available?
You will have access to your recording for up to 6 months from the original recording date. You may delete them from your account found on the recordings page at any time. 

What formats are available to access my recorded conference calls?
Your recording will be available for callers through a dedicated playback number, access code and reference number (provided upon registration and Call Detail Reports). If you would like to download your recording, it is available as a WAV or MP3 file, an RSS feed, and in podcast formats through your account. Please note that you will need to login to your account to access the file.

How long will my FreeConferenceCall recording account be valid?
Your FreeConferenceCall® recording account is valid until you no longer have a need for the service or if notified of any changes.

What's the catch?
There is no catch! There are no advertisements to listen to, no quality issues, no hidden fees, no sales pitches, no contracts, no purchases required, no privacy problems, no limitations or restrictions, and no surprises.

What are the costs involved in a FreeConferenceCall® account?
Only normal long distance charges by each caller's carrier apply. There will be no bill or charges from FreeConferenceCall.com for this service.

Is there a limit on how many conference calls I can make?
No, you may make an unlimited number of conference calls and have an unlimited number of accounts if you feel it necessary.

How many callers can be in a single conference call?
The maximum is 96 callers and there is no required minimum number of callers.

Is there a limit on the length of a conference call?
6 hours per conference call, including recording, and there is no limit on how many hours you wish to conference each month.

Is this a "Free Trial" or limited time offer?
No, we intend on offering this service on a continual basis.

Are you going to sell my email information?
No. We will send you an occasional email with information about the web site, the services being offered and changes that are made to the network.

Can I use a calling card to call the conference bridge?
Yes. You can use a calling card to connect to a free conference call at favorable rates.

Can international callers participate?
FreeConferenceCall.com is a global service and can be used from anywhere in the world! Callers may use any one of our international dial-in numbers provided at registration to be conferenced in together. Our list of countries with local dial-in numbers is growing all the time – if we don’t have your country today we are working hard to have it soon.

Is this a VoIP service or an Internet service using my computer?
No, this is a Public Switched Telephone Network (PSTN) conferencing service that utilizes your regular telephone.

 How many conference call recordings can be stored for one access code?
Our system allows for you to store an unlimited amount of recordings for up to 6 months at a time. 

What is the reference number used for?
The reference number is used to identify your recorded conference calls.

How do I locate my reference number?
You can locate the reference number on your emailed CDR (call detail report) or from the Recordings page by logging into your account.

How do I eliminate static or echo on my conference calls?
If you experience static or echo on your conferencing line, please use the *5 key, to mute all callers. For participants that wish to speak have them press *6 to un-mute their line. Please refrain from using speakers, headsets, cordless phones, etc., if you encounter static or echo on your conference calls.

How do I edit my recorded conference calls?
You may use a number of editing programs which may be found online. We recommend Audacity. For more information please visit http://audacity.sourceforge.net/.

If I am in or any other country provided on my list of international dial-in numbers, can I use the local number as my hosted number? Or is it only accessible for domestic conferencing in that country?
Yes, you can use the local dial-in number in that country. All dial-in numbers provided upon registration can be dialed from anywhere in the world, except for Australia. It does not matter where the account was created in order to use the provided dial-in numbers. Please note that the access code remains the same and connects all callers on the same conference call.

What is an Online Meeting?
An online meeting is a free feature designed for screen sharing, web conferencing, product demonstrations, webinars and more.

What do I need to create an account?
Only your name, email address and a self-generated password is required to receive a FreeConferenceCall.com with online meetings account.

How do I create an account?
Go to www.freeconferencecall.com, click the green ‘Get Free Service’ button and provide your name, email and password.

How many participants can I have on an online meeting?
The maximum number of participants is 96.

Is there a limit on the length of an online meeting?
Six hours and there is no limit on how many hours you wish to meet online each month.

How many hosts can there be?
The system allows for one host during an online meeting. The switch presenter feature may be utilized anytime during a meeting to allow other participants to share their screen. For the audio conferencing portion of the meeting, the system allows for multiple hosts.

Can I use Skype with an online meeting?
Not at this time.

Will I receive a meeting detail report?
Yes, our system will generate a meeting detail report after the online meeting session has been terminated that is emailed to the email adress used to register for the account

What is the difference between a meeting detail report and a call detail report?
The meeting detail report lists the participants that joined the online meeting and the call detail report lists the callers (phone numbers) that dialed into the audio portion of the conference call.

Is audio streaming supported with online meetings?
Not at this time.

Is video streaming supported with online meetings?
Not at this time.

Is there a limit to the amount of online meetings I can have?
No, you may conduct an unlimited number of online meetings and have an unlimited number of accounts if you feel it necessary.

Can international callers participate?
Anyone who has internet service is able to log onto an online meeting and dial a FreeConferenceCall® number.

Can I record an online meeting?
No, only the audio conferencing portion of online meeting may be recorded.

Can the audio conferencing be recorded during my online meetings?
Yes. To record the audio conferencing portion of your online meeting, call in as the host using a star key after the access code. Once on the line with at least one other participant, the host will press *9 to begin recording the conference call. When finished recording, press the *9 key to stop and save it. To retrieve the recorded conference files, please login at www.freeconferencecall.com using your email and password

Will there be a time limit on an online meeting?
The time limit for an online meeting is 6 hours.

How do I retrieve my recorded conference files?
Go to www.freeconferencecall.com and click the green ‘login’ button at the top right hand corner of the page. The login page will require your email and password. Once you login, click the ‘Recordings’ tab to retrieve your recordings. From there you will have the option of playing, downloading, or deleting your recordings.

What is the installer?
The Installer is the online meeting software which is downloaded to conduct online meeting sessions. It also allows for prompt to meetings right from your applications tray.

What is the executable file?
The executable file is a one-time download of the online meeting software to conduct online meeting sessions.

How do I install Adobe Flash Player?
When you sign up for an account or join a meeting, FreeConferenceCall.com will prompt you to download Flash if it is out of date or not installed on your computer. Simply follow the directions to Download Adobe Flash Player or you may also go to www.Adobe.com and download the software from there.

How do I install Java?
When you sign up for an account or join a meeting, FreeConferenceCall.com will prompt you to download Java if it is out of date or not installed on your computer. Simply follow the directions to Download Java or you may also go to www.Java.com and download the software from there.

Are Mac or PC operating systems supported with this online meeting feature?
Yes, both Mac and PC operating systems are supported with FreeConferenceCall.com online meetings.

What are the operating system requirements in order to use FreeConferenceCall.com with online meetings on Windows?
The following is a list of requirements for the PC operating system in order to use the online meeting feature with FreeConferenceCall.com.

• Required: Windows® 7, Vista, or XP
• Required: Internet Explorer® 6.0 or newer, Mozilla® Firefox® 3.0 or newer or Google™ Chrome™ 6.0 or newer (JavaScript™ and Java™ enabled)
• Required: Internet connection, with cable modem, DSL or better recommended (128 Kbit/s minimum)
• Recommended: Minimum of Pentium® 4 class 1.3 GHz CPU with 1 GB of RAM (2 GB of RAM for Windows® Vista) or better

How do I (host) start an online meeting?
Go to www.freeconferencecall.com and click the green ‘Login’ button in the top right hand corner of the page to log into your account. The next page will display your account information from which you will click on the green ‘Start Meeting’ button to begin your online meeting. If you do not have a FreeConferenceCall.com account, use the ‘Get Free Service’ button found on the home page to get started.

How do I select what documents and programs I want to share with my attendees?
From the online meeting window, click on ‘Select Items to Share’ to display a list of the current programs and documents you have open. Check the box next to the items you would like your participants to view.

How do I invite participants to join the online meeting?
Log into your FreeConferenceCall.com account at www.freeconferencecall.com and click the ‘Invitations’ tab. Fill out the invitation page and click send. Your participants will receive a detailed email with instructions on how to join the FreeConferenceCall and online meeting.

Will participants need a new link with each online meeting or will they use the same one?
The same FreeConferenceCall.com online meeting link may be utilized at any time. To use a different meeting link, create a new FreeConferenceCall.com account. Our system allows you to create multiple accounts at no charge. We just ask that you use them.

How do I know if a participant joined a meeting?
All joined participants are displayed in the ‘Attendee List’ section of the online meeting window. That list will only display once the meeting has been started by the host.

If a participants name displays in the attendee list, does that also mean they are dialed into the call?
At this time the ‘Attendee List’ only displays those viewing the online meeting.

Do I have to use the dial-in numbers and access codes I was provided?
Yes

Where can I find my Meeting ID?
Your meeting ID is located in the ‘Account Info’ tab.

What is my Meeting ID used for?
Your meeting ID is required for participants to log onto your online meeting.

Am I able to chat with participants?
Yes. The chat feature allows the host to send messages to all participants in the meeting or to individual participants.

How do I choose who to send a chat message to?
Use the dropdown menu from online meeting window located under the ‘chat with’ section to select who you wish to send your message to.

How do I know if I sent a private or public chat?
Private messages are displayed in purple text.

What happens if I press the logout key once the online meeting has started?
If the ‘logout’ button is pressed while a meeting is in progress, the host and all participants will be disconnected from the meeting. To restart the meeting, login and click the ‘Start Meeting’ button.

What happens if I press the logout key before I start the online meeting?
If the ‘logout’ button is pressed before a meeting has started the host will be disconnected from the meeting dashboard and returned to the FreeConferenceCall.com homepage.

How do I pause a meeting?
Press the ‘Pause Meeting’ button from the online meeting window to temporarily disconnect participants from the meeting. Once the meeting is paused, all joined participants will see the phrase “Meeting Paused’ across their screen.

How do I resume a meeting?
To resume a paused meeting, click the ‘Start Meeting’ button from the online meeting window.

How do I stop a meeting?
To stop a meeting, click on the ‘Stop Meeting’ or ‘Logout’ buttons from the online meeting window.

Can I give a participant the ability to share their screen?
Yes. At any point the host may give one of the participants the ability to share their screen using the Swich Presenter feature from their online meeting window.

How do I switch presenters?
Click the ‘Switch Presenter’ button and select a participant to take control and share their screen with the rest of the meeting. You can also switch presenters using the ‘Attendee List’ section in the online meeting window by clicking the icon located to the left of the participant name that you wish to give control to.

Can I take back control from a participant?
Yes. The host of the meeting may take back control at any time. To do so, click on the ‘Take Back Control’ button from the online meeting window.

How do participants join a meeting?
Participants join a meeting by clicking on the meeting link from their invite or by going to www.freeconferencecall.com and joining from the ‘Online Meeting’ tab.

Will I need to download software to participate in an online meeting?
Yes. All participants and hosts will need to download the online meeting software to host and participate in a meeting.

How do I join the audio conferencing portion of the online meeting?
At the scheduled time and date of the online meeting all invited participants must dial the conference dial-in number and enter the access code when prompted.

What is the meeting viewer?
The meeting viewer is a window that allows participants to view what’s on the host’s computer screen.

Am I able to chat with other participants?
Participants can send private messages to the host and public messages to everyone joined in the online meeting

I was nominated to become presenter. Why are the other attendees unable to view what’s on my screen?
You will need to click on the ‘select items to share’ button located in the online meeting window. From there you may select which documents and programs you wish to share with the other attendees.

Do you have 24 hour support?
Yes, we have 24 hour support. Please call 877.482.5838 or +1.562.437.1411 (if calling outside U.S.) to speak with one of our live customer service representatives or send an email to services@freeconferencecall.com.

I’m a customer calling from outside the United States. What number should I call to reach customer service?
All international callers can dial +1.562.437.1411 to reach our customer support line and speak with a live customer service representative.

Where can I send an email to receive assistance?
If you require help and would like to send an email, please send your message to services@freeconferencecall.com and one of our live customer service representatives will get back to you within 24 hours.

What other services do you provide?
For a complete list of services offered by FreeConferenceCall.com please go to our Services page.