Tag Archives: technology

Tales From the Front Lines: Lessons from Your Trusted Customer Care Rep

Support concept crosswords

By Kelly Kincaid

This week I sat down with Nella Marov, the illustrious FreeConferenceCall.com Customer Care Manager. Part of the FreeConferenceCall.com family since 2012, Nella moved from the front lines to our management team after her first year. And as the most recent recipient of the Stevie Award for Customer Service Leader of the Year, I thought I’d try to suss out her secrets for success. Read More...