Meet Our People: Joey, Business Analyst at FreeConferenceCall.com

By Joey Spinali

Hey! I’m Joey. I love outdoor adventure, the beach, and good food — that’s what brought me from Sacramento to Long Beach. 

The JJoey, Business Analyst at FreeConferenceCall.comourney

My journey with FreeConferenceCall.com began my sophomore year of college at California State University of Long Beach (CSULB). At a university job fair, I met the Customer Care manager, Nella. I applied for the Customer Care representative position, and luckily, I got the job. I was soon learning about the company’s capabilities and how to communicate effectively with customers.

Six months into my role as a Customer Care rep, I was given the opportunity to work as Support 1, a position that involves solving more technical issues for customers. I eventually worked my way up to Support 1 lead. 

I was then offered the opportunity to start running customer service analytics. I began helping the company make informed decisions based on customer data. Ultimately, this experience lead to my current position as a Business Analyst with the Marketing team, which I started during my senior year.

Finding Opportunity and Support

FreeConferenceCall.com has done more than just offer me opportunities to take on new roles and responsibilities. I feel like a valued part of this company. True story: I was recently asked to drop off a report to the CEO’s office. When I was handing the report to his assistant, the CEO, Dave, called me into his office and asked me to present the report directly to him.

That day, Dave told me to dig into the data as if FreeConferenceCall.com was my own company. He told me his story of how he used data to grow the company when he first launched. It’s just a great environment and team to be a part of — and you get support from the top down.

I’m happy to report that I graduated with a BS in Management Information Systems in 2017. I plan to continue growing in this position at FreeConferenceCall.com. 

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