It might not be Olympic Gold. But at FreeConferenceCall.com, the highest caliber of recognition is the business equivalent of being up on that podium, eyes shining and hand pressed to the heart. In other words, FreeConferenceCall.com is thrilled to have won a Gold Stevie® Award in the Customer Service Department of the Year in Telecom at The 14th Annual American Business AwardsTM.
The company stood out from a pool of thousands of applicants to win the highly coveted award. “The judges were extremely impressed with the quality of entries we received this year.” said Michael Gallagher, president and founder of the Stevie Awards.
As one of the event judges relayed, “FreeConferenceCall.com has a lot to be proud of — especially for its diligent focus on customer excellence. I ranked them a ten, as it is extraordinary to provide strong customer support for a FREE product.”
The FreeConferenceCall.com Customer Care department is tasked with answering incoming calls, responding to voicemails, replying to emails and resolving any trouble tickets. This strong commitment to each customer began when the company first started and founder and CEO David Erickson answered every customer call himself for the first 918 days.
“I could not be more proud of our Customer Care team for winning Gold for the Best Customer Support in Telecommunications at the Stevie Awards this year. The department epitomizes our core value – putting customers first,” said Erickson. “We are honored to be recognized in an area for which our passion runs deep at FreeConferenceCall.com and to stand amongst such a world-class collection of award-winning companies.”
This marks the second Stevie awarded to FreeConferenceCall.com in 2016. Earlier this year, Nella Marov, Customer Care manager, won a Gold Stevie for Customer Service Leader of the Year.