Author Archives: Haley Steinhauser

Overcoming Resistance: 3 Critical Components of a Successful Tech Tool Rollout

old new way arrow

By Brad Dupee

Imagine you’re an IT decision-maker (ITDM) and are ready to implement a new Unified Communications (UC) tool. Maybe it’s exactly what your team needs to increase productivity, streamline operations or improve processes. Even if you’ve grasped the benefits and stepped confidently into the role of product champion, that new tool still needs to be adopted company-wide in order to make the impact you envision. Read More...

Tales From the Front Line: Lessons From Your Trusted Customer Care Rep

businessman dialing phone

By Kelly Kincaid, Customer Care Representative,

At, we get a lot of calls into Customer Care about capacity. When we tell customers they can screen share, audio or video conference with up to 1,000 participants, they are usually shocked. We understand the incredulous guffaws. For most conference users, it’s hard to imagine how to manage such a large meeting. Read More...

Take the Sting Out of Conference Calling

Good communication with a client

By Jennifer Zeidler, VP of Marketing & Communication,

According to an article published today in, the user experience for conferencing “is getting better all the time.”  As long-time user of, highlights the company as an “awesome” solution for audio conferencing and online meetings with screen sharing and video conferences. Read More...

Get Smart About Conferencing Bills: 14 “Little” Fees That Really Add Up

man paying bills

By Bob Wise, President,

From its innovative (and humble) beginnings back in 2001, has surged to become the fifth largest conferencing provider globally by minute volume. That level of growth wasn’t achieved by passing off costs to customers, but rather by providing high-quality solutions that are responsive, flexible and cost-effective—paired with a service that’s completely transparent. Read More...